GoTaxHelp ("Company," "we," "us," or "our") operates the website gotaxhelp.com (the "Site") and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or use our Services.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

a) Information You Provide Directly

When you complete our quiz, request a case review, or otherwise submit information through the Site, we may collect:

Full name

Phone number

Email address

Mailing address

Approximate tax debt amount

Type of tax debt (federal, state, personal, business, payroll)

Filing status and unfiled return history

IRS/state notices received

Any other information you voluntarily provide in connection with your tax situation

We do not knowingly collect Social Security Numbers or full financial account information directly through the Site. Such information, if needed, is typically collected later and directly by the licensed tax professional handling your case.

b) Information Collected Automatically

When you visit the Site, we may automatically collect:

IP address

Browser type and device information

Pages visited and time spent on the Site

Referring URLs and general location (city/state level)

Cookies and similar tracking technologies (see Section 6)

c) Information from Third Parties

We may receive information about you from advertising partners (such as Meta/Facebook), analytics providers, or other lead sources if you engaged with an ad or form associated with our Services.

2. How We Use Your Information

We use the information we collect to:

Evaluate your eligibility for tax relief programs based on the information you provide

Match you with a licensed tax professional, CPA, Enrolled Agent, or tax attorney ("Tax Professional Partner") who may be able to assist with your situation

Contact you by phone, text message (SMS), and/or email regarding your inquiry and case review

Improve and personalize the Site and our Services

Analyze Site traffic and marketing campaign performance

Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We may share your information with:

Tax Professional Partners. When you submit an inquiry, your information (including your quiz responses and contact details) may be shared with one or more independent, licensed Tax Professional Partners so they may contact you to discuss your case. These partners are independent businesses and are separately responsible for how they use and protect your information once received.

Service providers. We work with third-party vendors who help us operate the Site, host data, send communications, and process payments. These vendors are contractually restricted from using your information for purposes other than providing services to us.

Legal and safety purposes. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of the Company, our users, or others.

Business transfers. If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to unrelated third parties for their own independent marketing purposes, other than the sharing with Tax Professional Partners described above, which is necessary to provide the Services you requested.

4. Text Message (SMS) and Phone Communications Consent

By submitting your phone number through the Site, you consent to receive calls and text messages, including from automated systems, from the Company and/or our Tax Professional Partners regarding your inquiry, including case review scheduling and follow-up communications.

Message and data rates may apply.

Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP to any text message.

You may opt out of calls by requesting to be placed on our internal do-not-call list.

Consent to receive texts or calls is not a condition of purchasing any service.

This communication is governed by the Telephone Consumer Protection Act (TCPA) and other applicable telemarketing laws.

5. Email Communications

If you provide your email address, we may send you information about your inquiry, case review scheduling, and related follow-up communications. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails, in accordance with the CAN-SPAM Act.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Understand how visitors use the Site

Measure the effectiveness of advertising campaigns

Remember preferences and improve user experience

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you

Request correction or deletion of your personal information

Opt out of the sale or sharing of personal information (to the extent applicable)

Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us using the information in Section 11. We will verify your request and respond within the timeframe required by applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

GoTaxHelp | [email protected]

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.